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192 Results

  • BEC & MIPPA Leads TA Call - Open Enrollment Readiness
    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 10/07/2026 at 2:00 PM (EDT)

    Learn from speakers from NCOA about changes to Medicare prior to the 2026 Annual Enrollment Period.

    This call is for MIPPA Leads and BECs only. In our last TA call of the year, NCOA will provide information on supporting beneficiaries during Medicare Open Enrollment, including appropriate MIPPA roles during OEP, managing demand and referrals, and avoiding prohibited activities.

    Ryan Ramsey

    Associate Director, Health Coverage & Benefits

    National Council on Aging

    Ryan Ramsey is the Associate Director of Health Coverage and Benefits within the Center for Economic Wellbeing. He has over 12 years of experience working to support older adults. His previous roles have included working with the Tennessee Department of Aging and Disability, overseeing the State Health Insurance Assistance (SHIP) Program, Medicare Improvement for Patients and Providers Act (MIPPA) program, and data system on delivery of Older American Act services.

    Gabriel Smith

    Program Associate, Center for Economic Well-Being

    National Council on Aging

  • BEC & MIPPA Leads TA Call - Peer to Peer Learning – Partnerships & Sustainability Through AEP
    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 09/09/2026 at 2:00 PM (EDT)

    State MIPPA Leads and BECs will discuss topics relevant to their work with the network regarding strengthening partnerships during AEP to expand impact.

    This call is only for State MIPPA Leads and BECs. September’s peer-to-peer learning call will begin with a presentation from peers within the MIPPA network on leveraging partnerships during AEP. We will then split into regional groups to discuss strengthening partnerships during AEP to expand MIPPA impact. Topics will include working with SHIPs, AAAs, CBOs, and Medicaid offices, braiding funding and avoiding duplication, and sustaining outreach year-round.

    Tim Smolen

    SHIBA Program Manager

    Washington State Office of the Insurance Commissioner, Consumer Protection Division

    Tim Smolen started as the SHIBA Program Manager in January 2021. SHIBA celebrated their 45th anniversary in 2024.  The program is part of the Consumer Protection Division of the Washington State Office of Insurance Commissioner. He is a big fan of the Medicare program – which was signed into law 60 years ago this year. Tim is grateful for the opportunity to be of service and eager to learn more about how he can help people to take care of themselves, in the ways that matter most to them. Current priorities for the SHIBA program are: recruit and train more diverse volunteer advisors, enhanced outreach to traditionally underserved communities, improved partnerships with organizations that support people with the greatest social and economic needs. Fostering collaborative partnerships with Tribes and professionals who serve Native Elders and people with disabilities is a top priority for Tim and SHIBA. Tim lives in Olympia with his beloved wife of 20 years, Stephanie, their dog, Fiona, their cats, Arlo and Tucker. His hobbies include reading, walking, movies, and cooking for friends.

  • BEC & MIPPA Leads TA Call – Navigating Difficult Conversations
    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 08/12/2026 at 2:00 PM (EDT)

    Learn from speakers from NCOA about best practices on discussing difficult or sensitive topics with beneficiaries.

    This call is for MIPPA Leads and BECs only. In August, we will welcome Amanda Krisher to lead us in learning effective ways to navigate difficult conversations with clients and create positive outcomes through person-centered engagement. 

    Amanda Krisher

    Associate Director, Behavioral Health

    NCOA

    Amanda Krisher, MSW, LCSW, brings over 15 years of direct practice and program management experience to the National Council on Aging where she serves as the Associate Director for Behavioral Health in the Center for Healthy Aging. A seasoned professional in the older adult care industry, she previously was the Senior Director for a live virtual training program for older adult care professionals and a clinical social worker for a community health program and hospice organization. She received her Master of Social Work degree from the University of Maryland School of Social Work in Baltimore and is a Licensed Certified Clinical Social Worker in Maryland and Virginia. As a leader in older adult care, she has presented at national conferences and statewide meetings.

  • BEC & MIPPA Leads TA Call – Integrated Care: Serving Dual-Eligible Beneficiaries
    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 07/08/2026 at 2:00 PM (EDT)

    Learn from speakers from the National Council on Aging about Dual-Eligible Medicare Coordination.

    This call is for MIPPA Leads and BECs only. July’s TA call will feature a presentation on Medicare-Medicaid coordination for Dual Eligibles. We will share information on navigating Medicaid and Medicare intersections, coordinating with state agencies, and addressing beneficiary pain points.

    Daniel Davis

    Associate Director, Integrated Care

    National Council on Aging

    Daniel Davis is the Associate Director for Integrated Care in the Center for Economic Well-Being at NCOA, focusing on individuals eligible for both Medicare and Medicaid and empowering consumers to make informed choices as to a model of care coordination that best addresses their needs. In this capacity, Daniel also serves as a Medicaid subject matter expert with additional expertise in Medicare and national health policy with particular emphasis on persons with disabilities and older adults.

    Daniel's career has focused on empowering individuals with the information they require to make informed choices, as well as strengthening access-to-care, care coordination, health equity and disaster response for these populations. He brings two decades of experience in the non-profit sector, two congressional committees, and the Administration for Community Living. Prior to his government service, Daniel was a policy analyst and acting policy director at the National Council on Independent Living, a cross-disability non-profit representing centers for independent living serving people with disabilities of all ages.

  • BEC & MIPPA Leads TA Call – Peer to Peer Learning - A No Wrong Door Approach to Benefits Enrollment
    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 06/10/2026 at 2:00 PM (EDT)

    State MIPPA Leads and BECs will hear a presentation on the No Wrong Door System (NWD) and engage in discussion about applying NWD to their outreach efforts.

    This call is only for State MIPPA Leads and BECs.

    Join this essential session to explore how a No Wrong Door system vision transforms access to community services and supports and why Benefits Enrollment Centers (BECs) should work within this framework in their own communities. Individuals often face challenges, making decisions based on incomplete or inaccurate information about their options. BECs help low-income adults 65+ and younger adults with disabilities to crucial resources such as health care, food, and more. This session will explore how a No Wrong Door approach creates efficiencies across a state/local network to empower individuals to make informed decisions, exercising control over their financial resources and achieving personal goals. Hear from the Administration for Community Living, the No Wrong Door Resource Center and directly from the Milwaukee Aging and Disability Resource Center which is also a BEC about how they participate in Wisconsin’s No Wrong Door.

    • Learning Objective 1: Explain how a No Wrong Door approach transforms access to community services and supports by creating efficiencies across a state/local network.
    • Learning Objective 2: Detail why BECs should work within the No Wrong Door framework to empower low-income adults and younger adults with disabilities to overcome challenges posed by incomplete information.
    • Learning Objective 3: Analyze the practical participation of an organization, such as the Milwaukee Aging and Disability Resource Center, to illustrate how a BEC integrates into a state’s No Wrong Door system to help individuals achieve personal goals and exercise control over their financial resources. June’s technical assistance call is a peer learning opportunity. After their presentation, our presenters will facilitate breakout room discussions on how to practically apply the No Wrong Door approach to your work. Groups will be organized by regions (East, Midwest, & West). To learn more about No Wrong Door services in your state, you can click here.

    Kristie Kulinski

    Director, Office of Network Advancement

    Administration for Community Living

    Kristie Kulinski is Director of the Office of Network Advancement at the Administration for Community Living (ACL), an operating division of the U.S. Department of Health and Human Services. She oversees a variety of initiatives to ensure that the interests and needs of older adults and people with disabilities, as well as the state and local organizations that serve these populations, are reflected in the transformations occurring in our nation’s health and long-term services and support systems. This portfolio includes strengthening state No Wrong Door Systems, aligning health and community care through sustainable partnerships between community-based organizations and the health care sector, and collaborating with the Veterans Health Administration to enable Veteran independence through the Veteran Directed Care program. Before joining ACL, Kristie held positions with the National Council on Aging in Washington, DC and Partners in Care Foundation in Los Angeles, California. She has a B.S. in Human Development and Family Studies from Penn State University and a Master of Social Work from California State University, Northridge.

    Christina Neill Bowen, MSW, LICSW

    Owner

    Christina Neill Bowen Consulting, LLC

    Christina Neill Bowen, MSW, LICSW offers over 25 years of expert consulting in change facilitation, helping organizations navigate complex challenges in aging, disability, and caregiving. With deep subject matter expertise and a proven ability to foster progress, she is dedicated to helping teams get unstuck and advance their strategic goals. She has supported states implementing No Wrong Door systems since the very beginning of the initiative in 2003. Her expertise spans long-term services and supports (LTSS), strategic planning, technical assistance, and program evaluation, with a focus on enhancing community living for older adults and people with disabilities and their caregivers. As a licensed clinical social worker with a background in geriatric care management and caregiver support group facilitation, she brings a unique "on the ground" perspective to policy issues.

    Kristen Vangeloff

    Managing Director

    Lewin Group

    Kristen Vangeloff, a Managing Director at the Lewin Group, has over a decade of experience supporting access to services that promote community living for people aging with or into disabilities. She directs the Administration for Community Living (ACL) No Wrong Door Resource Center Technical Assistance contract, with a focus on supporting states and local entities develop their access systems through robust governance, public outreach, person-centered practices, and streamlined eligibility to public programs. She has expertise in developing program logic models that drive outcomes and return on investment calculations for community living initiatives. She currently provides technical assistance to states and territories that are planning and implementing Medicaid Administrative Claiming for No Wrong Door system functions. Prior to Lewin, Ms. Vangeloff spent eight years at a community-based organization serving populations at risk of infectious disease in rural Virginia.

  • June Monthly Digital Literacy Grantee Support Call
    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 06/03/2026 at 1:00 PM (EDT)

    Join this monthly call for support from your technical assistance team

    Join this monthly call for support from your technical assistance team

    Yoko Meusch, MA

    Program Associate, Center for Healthy Aging

    National Council on Aging

    Yoko Meusch, MA, is a Senior Program Specialist with more than five years of dedicated service to the National Council on Aging’s Center for Healthy Aging (CHA).

    In her role, she leads national, grant-funded initiatives designed to strengthen community-based aging programs, improve health outcomes, and broaden equitable access to evidence-based interventions. Yoko provides comprehensive project management and technical assistance while fostering strategic collaboration with funders, researchers, advisory groups, and community organizations. She brings extensive experience in facilitating learning collaboratives, developing practitioner-focused resources, and enhancing delivery infrastructures that support healthier aging nationwide.

    Yoko holds a Master of Arts in Communication with a concentration in Health Communication from Johns Hopkins University. She is a military spouse and a mother of three free-spirited, energetic children. 

  • Powering Possibilities: SkillsBuild Monthly Support Call
    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 05/11/2026 at 2:00 PM (EDT)

    Powering Possibilities grantees are invited to attend Monthly Support Calls with the NCOA IBM SkillsBuild team to go through updates, share issues and exchange experience

    Powering Possibilities grantees are invited to attend Monthly Support Calls with the NCOA IBM SkillsBuild team to go through updates, share issues and exchange experience 

    We will discuss learner pathways, and practical guidance for helping participants get started, stay motivated, and make the most of their learning experience.

    Attendance is required for all grantee organizations, and we encourage all paid and unpaid staff involved in delivering digital literacy support to register and participate.

  • May Monthly Digital Literacy Grantee Support Call
    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/06/2026 at 1:00 PM (EDT)

    Join this monthly call for support from your technical assistance team

    Join this monthly call for support from your technical assistance team

    Yoko Meusch, MA

    Program Associate, Center for Healthy Aging

    National Council on Aging

    Yoko Meusch, MA, is a Senior Program Specialist with more than five years of dedicated service to the National Council on Aging’s Center for Healthy Aging (CHA).

    In her role, she leads national, grant-funded initiatives designed to strengthen community-based aging programs, improve health outcomes, and broaden equitable access to evidence-based interventions. Yoko provides comprehensive project management and technical assistance while fostering strategic collaboration with funders, researchers, advisory groups, and community organizations. She brings extensive experience in facilitating learning collaboratives, developing practitioner-focused resources, and enhancing delivery infrastructures that support healthier aging nationwide.

    Yoko holds a Master of Arts in Communication with a concentration in Health Communication from Johns Hopkins University. She is a military spouse and a mother of three free-spirited, energetic children. 

  • Digital Literacy Grantee Monthly Support Calls
    Product not yet rated Contains 8 Product(s)

    Join the monthly call for essential Digital Literacy Initiative training, peer-learning for best practices, and networking opportunities.

    This mandatory support call is essential for all grantees.
    Join the monthly call for essential Digital Literacy Initiative training, peer-learning for best practices, and networking opportunities.

  • Product Image: From Eligibility to Enrollment: Strategies to Increase MSP, SNAP, & SSI Participation

    From Eligibility to Enrollment: Strategies to Increase MSP, SNAP, & SSI Participation
    Product not yet rated Contains 3 Component(s) Recorded On: 04/14/2026

    Learn about important insights from NCOA's research on older adult benefits participation.

    NCOA’s new Benefits Participation Map revealed that millions of older adults are eligible for but not enrolled in Medicare Savings Programs (MSP), Supplemental Nutrition Assistance Programs (SNAP), and Supplemental Security Income (SSI).  Finding staggering variations between counties with both high- and low-participation rates, we conducted research with enrollment entities in select counties to understand what factors influence participation rates in each population and what strategies increase program enrollment. This webinar will highlight:

    • The social and demographic make-up of participating counties
    • Changes in benefits participation rates between 2018 and 2023
    • Challenges and barriers to benefits participation
    • Factors that create enabling environments for older adults to access benefits
    • Recommendations for best practices in closing the participation gap

    Opening Remarks: Katherine Hempstead, PhD, Senior Policy Officer, Robert Wood Johnson Foundation
    Presentation: Ryan Ramsey, Associate Director of Health Coverage and Benefits, NCOA

    Support for this research was provided by the Robert Wood Johnson Foundation. The views expressed here do not necessarily reflect the views of the Foundation.

    Ryan Ramsey

    Associate Director, Health Coverage & Benefits

    National Council on Aging

    Ryan Ramsey is the Associate Director of Health Coverage and Benefits within the Center for Economic Wellbeing. He has over 12 years of experience working to support older adults. His previous roles have included working with the Tennessee Department of Aging and Disability, overseeing the State Health Insurance Assistance (SHIP) Program, Medicare Improvement for Patients and Providers Act (MIPPA) program, and data system on delivery of Older American Act services.