Telephone reassurance & building a data-driven approach to loneliness interventions

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Isolation and loneliness have long been recognized as a challenge in the older adult population, only to be exacerbated by the COVID-19 pandemic. Aging service providers across the country saw a need to initiate programs that would safely address increased isolation. At the same time, there are growing demands to understand the outcomes and impact these interventions have on their participants at a localized level. How do we move from assessing outputs to understanding outcomes and impact of keeping people healthier through these interventions? And how can we marshall new resources and funding to organizations to sustain these interventions? Learn about emerging data and evidence to support programs that address loneliness and isolation, and how to use new approaches to scalably grow these programs.

Joy Zhang

Co-Founder & CEO

Mon Ami

Joy Zhang is the co-founder and co-CEO of Mon Ami, a tech-for-good company that builds modern technology solutions to help social services scale. She was a founding member of two prior technology ventures supporting caregivers and aging-in-place and consulted with the World Health Organization's Innovations in Aging team in Japan. She has a BA and MBA from Stanford University and has been a hospice and dementia volunteer since high school.

Denise LaBuda

Director of Communications

Central Oregon Council on Aging

Denise is an accomplished marketing and business executive who blends strategic and tactical capabilities to drive customer engagement and improve business performance. As a high-energy, results-focused leader she has a proven track record of moving projects from ideation to implementation in Fortune 500, not-for-profits and de novo startup settings.Her work spans multiple facets of direct to consumer (B2C and business-to-business (B2B) marketing and program/product management, repeatedly contributing to revenue and profit gains, building market share and/or launching new products.

Jean Van Ryzin (Moderator)

Senior Director, Communications

National Council on Aging

Jean Van Ryzin is Senior Director of Communications at NCOA, where she oversees all external messaging for the organization. Jean manages a team of marketing and communications specialists tasked with building the NCOA brand across multiple channels, including web, social, email, and public relations. Prior to working at NCOA, Jean had a freelance writing and editing business and worked for a variety of organizations in the aging field, including LeadingAge.