About Us
iCarol is Client Management and Information and Referral Software for Aging and Disability Resource Centers, Area Agencies on Aging, and other programs for older adults and people with disabilities. iCarol is used to document interactions, curate resources and document referrals, work more closely with Community-based organizations, track social determinants of health, coordinate care, and participate in Community Information Exchange and No Wrong Door/Any Door initiatives.
iCarol is the ideal software for agencies aiming to:
- Document contacts with clients and caregivers in their community
- Provide high quality Information and Referral services
- Meet Alliance of Information and Referral Systems Standards
- Build and curate a database of community resources and service providers
- Offer services on new channels like Live Chat, SMS/Texting, and Self-service
- Work closely with CBOs to ease access of services and continuity of care
With iCarol, you can be the primary source of trustworthy information and referrals to human services for older adults, people with disabilities, and their caregivers. Organizations use iCarol to meet people where they by responding to demand for modern communication channels and self-service options. iCarol technology empowers you to grow and improve your service delivery, reach underserved populations, demonstrate your community impact and participate in community collaborations. We offer several software integrations to expand your reach and harness your data to engage in new opportunities.
In the last year iCarol supported over 50,000 users documenting nearly 12 million interactions with the people they serve.
Visit us at: https://www.icarol.com/aging
Learn More
Please download our materials to learn more about the solutions iCarol provides!
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Software for AAA and ADRC ServicesLearn about how iCarol is used at AAA, ADRC, and other organizations helping older adults. iCarol is the ideal software for agencies aiming to: -Document contacts with clients and caregivers in their community - Provide high quality Information and Referral services - Meet Alliance of Information and Referral Systems Standards - Build and curate a database of community resources and service providers - Offer services on new channels like Live Chat, SMS/Texting, and Self-service - Work closely with CBOs to ease access of services and continuity of careYou must log in to access content.
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Do Older Adults Text? YES! Texting/SMS (Short Message Service) has grown in popularity as a communication method in both person-to-person and business-to-person interactions in the last 20 years. Many (incorrectly!) assume this mode of “talking” with a friend, relative, or business is for younger people only. In fact, texting is also a popular form of communication for the aging population as well. Think you don’t need to offer texting/SMS as a way for your clients to communicate with your Aging and Disability Resource Center, Area Agency on Aging, or other service for older adults? Think again! Click the link to learn more.You must log in to access content.
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Coordinated Referral and Intake With Community-Based OrganizationsCommunity organizations need to work closely to coordinate services for clients to improve outcomes. iCarol helps AAA, ADRC, and other organizations complete intake and/or warm transfers to community-based providers to ensure a complete continuum of care.You must log in to access content.
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Outcome Tracking and Closed-Loop ReferralMake warm transfers or direct referrals to CBO partners, and invite them to securely update client status, outcomes, and more.You must log in to access content.
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Curate and share a database of service providersOrganizations that service older adults are experts in providing top quality information, assistance, and referrals. Learn about how iCarol can help you build and curate a database of resources available in your community, state, or region, and share those resources with callers to your service or website visitors. You can even directly engage with service providers and CBOs to boost the awareness and usage of the database and increase your revenue.You must log in to access content.
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Be sure to look through the rest of the exhibit for more information about iCarol!
