Tech Support

How do I access sessions?

First, login using the credentials below:

  • Username: The email address you used to register (all lowercase)
  • Password: AGEACTION2021 (all caps)

Next, click Agenda and select the appropriate day. Locate the session you wish to attend and select View Session. On the next page, click Enter Session. You can enter sessions 5 minutes before the scheduled start time.

What is the link/Zoom ID for the session?

You do not need a direct link or Zoom ID to enter sessions. Follow the directions above to enter sessions.

What do I need to attend sessions?

Below is what we recommend.

  • Device: It’s best to use a computer or laptop that has an updated internet browser.
  • Speakers: Sound is projected through your computer speakers, so make sure they work to hear the presenters.
  • Internet: It’s best to use a wired internet connection. A wired connection gives a consistent signal and consistent bandwidth, providing a better experience. Wifi is not recommended because the signal strength can vary.
  • Browser: Chrome and Firefox are the recommended browsers. Do not use Internet Explorer. Your browser must support HTML-5. To detect your browser version, run
  • Settings: Make sure you have pop-ups blockers disabled in your internet browser settings and your browser is Active X enabled. If you are on a network that uses a firewall or VPN, you can test your access in advance to ensure our software will not be blocked by these items using this site

I am in the session but the video froze/I can’t hear the audio. What should I do?

Ensure you system’s speakers are turned on, and the volume is up. If the video freezes, refresh your web browser (select F5 on your keyboard).

I need tech support, who should I email?

You can email for support.

Where are the archives?

The sessions are being recorded and will be available after June 18. They will be on this same site. You will get an email when the archives are ready. 

I’m not in the Eastern time zone. How do I know when sessions start?

Download our spreadsheet showing each session by time zone.