Frequently Asked Questions

1. How do I access and register for the event?

To access the event, you must first register. To register for the event, please visit the OAMHAD Symposium registration page. During the registration process you will be asked to create an account, if you do not already have one on the site. You will need an account to be able to register for and access all sessions for the Symposium.


2. How do I access the sessions?

  • Click on the "Agenda” tab in the top menu bar 
  • Click on the desired session, then click on the “Watch Session” button. 
  • Five minutes prior to the session start time, you will be able to gain access to the session. 

3. What is the link/Zoom ID for the session?

You do not need a direct link or Zoom ID to enter sessions. Follow the directions above to enter sessions.


4. What will the Older Adult Mental Health Awareness Day (OAMHAD) symposium look like?

The symposium is designed to raise awareness to better address the issues of older adult mental health and substance use disorders and highlight resources, case studies, and initiatives available to practitioners working with adults age 50+ living in the community with priority to those aging in place. The 7th annual symposium will feature leaders in the field who are successfully partnering across sectors to provide equity-focused solutions to improve older adult mental health. The symposium was designed to address some of the most important issues facing our society today and to identify solutions for a path forward.


5. What are the symposium hours and time zone?

The symposium will be held from 10:00 am to 5:00 pm Eastern Standard Time. You can log in before each session five minutes prior. Each session will be recorded and available for viewing later.


6. Will I be able to view the OAMHAD sessions on demand?

Yes, sessions will be recorded. Sessions available on demand will be posted within one week after the event. You will receive an email when the on-demand sessions are available. Continuing education will not be offered for viewing the on-demand sessions. 


7. Is continuing education credit offered for this symposium?

As a Jointly Accredited Organization, Rush University Medical Center will offer 5.5 continuing education units for live viewing of the symposium. Please see the credit designation statements below for more information. A link and detailed instructions will be provided after the event, so you can claim credit. Credit cannot be claimed for on-demand sessions. 


8. What accessibility features will be available for the event?

Live closed captioning in English and in Spanish will be provided during the event. All sessions will also have an American Sign Language interpreter. For assistance with the website, please click the blue Accessibility button in the upper left-hand corner. If you require a reasonable accommodation in order to participate in this event that has not already been stated, please contact healthyaging@ncoa.org.

9. What do I need to attend sessions?

Below is what we recommend.

Device: It is best to use a computer or laptop that has an updated internet browser.

Speakers: Sound is projected through your computer speakers, so make sure they work to hear the presenters.

Internet: It is best to use a wired internet connection. A wired connection gives a consistent signal and consistent bandwidth, providing a better experience. Wi-Fi is not recommended because the signal strength can vary.

Browser: Chrome and Firefox are the recommended browsers. Do not use Internet Explorer. Your browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/.

Settings: Make sure you have pop-ups blockers disabled in your internet browser settings and that your browser is Active X enabled. If you are on a network that uses a firewall or VPN, you can test your access in advance to ensure our software will not be blocked by these items using this site, http://events.commpartners.com/webcasts/browsertest/

I am in the session but the video froze/I can’t hear the audio. What should I do?

Ensure your system’s speakers are turned on and the volume is up. If the video freezes, refresh your web browser (select the F5 key on your keypad).

Questions?

Feel free to email us at healthyaging@ncoa.org.