Quality, Fidelity, and Compliance Expectations for Service Delivery Providers

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Learn common contractual obligations under health care contracts and how the performance of one service delivery provider can affect the whole contract. This webinar will discuss what skills and tools service delivery partners need to have to provide services. Mid-America Regional Council will discuss what it is like to operate under a health care contract including compliance considerations and their referral management system. 

Sharon Williams


Williams Jaxon Consulting

Sharon R. Williams is the founder and CEO of Williams Jaxon, Consulting, LLC, a business development and training firm focused on support for community organizations, government agencies and health organizations serving Medicare/Medicare consumers. Sharon’s experience includes executive leadership in both the traditional health care and the Home and Community Based Services industries.  She is a seasoned and results oriented executive with a passion for the delivery of high quality, culturally competent, comprehensive and cost effective health care services for publicly funded consumers. Sharon was CEO at CareSource Michigan, a top 100 ranked health plan with Medicaid and Medicare product lines.  Additional leadership experiences include Vice President roles at Coventry, Amerigroup and OmniCare.  She has also served as COO for one of the nation’s leading Area Agencies on Aging.

Paul Cantrell


ClearView Strategies, LLC

Paul Cantrell is a business consultant and friend to countless community-based organization (CBO) leaders across the nation and maintains relationships with USAging and NCOA for consulting services, resource development, training, and technical assistance. He has more than 25 years of leadership and professional experience in managed care, advocacy, health policy, small business development, and business acumen consulting for CBOs. Cantrell’s professional positions have included: vice president of product development for the Georgia Business Forum on Health/Atlanta Health Care Alliance, director of the Life and Health Division and health policy lead for the Georgia Department of Insurance, and 15 years of market and corporate level positions with a national health plan. In 2012, Paul founded Clear View Strategies to focus on improving business acumen and results at the intersection of health and social care to support CBOs and health care organizations as they address SDoH and health equity for the individuals in the communities they serve. Paul also serves as the Executive Director of Comprehensive Care Connections (C3), a non-profit Network Lead Entity (NLE) supporting Pennsylvania’s AAAs and their state association (P4A).

Tane Lewis

Managed Services Network Supervisor

Mid-America Regional Council

Tane Lewis, BA, Evidence-Based Program (EBP) Coordinator for Mid-America Regional Center (MARC), Local Project Coordinator for the Missouri Association of Area Agencies on Aging (MA4), Master Trainer and Leader of Chronic Disease Self-Management Education (CDSME) Programs, and Community Health Worker (CHW). Tane is also a member of the Missouri Senior Falls Prevention Coalition of Clay and Platte Counties. As the EBP Coordinator for MARC Tane is building a regional network of Community Based Organizations (CBOs), in partnership with MARC, that are committed to facilitating EBPs to empower our communities through health promotion, disease prevention education and support services. MARC is dedicated to investing in local CBOs to increase the capacity and sustainability of their health and wellness programs to better serve our communities.

Erika Saleski

Project Director


Erika is a consultant focusing on design, implementation, and management of programs to improve health care delivery to marginalized and underserved communities. Erika supported the Mid-America Regional Council to establish a Community Care Hub operating in both a regional and statewide market, including network infrastructure development, contracting, quality assurance, and referral management.


Quality, Fidelity, and Compliance Expectations for Service Delivery Partners
03/23/2023 at 2:00 PM (EDT)  |  Recorded On: 03/23/2023  |   Closed captions available
03/23/2023 at 2:00 PM (EDT)  |  Recorded On: 03/23/2023  |   Closed captions available
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