High Touch Volunteering Meets High Impact Technology
Q4: Deep Dive: High Touch Volunteering Meets High Impact Technology
Modernize your volunteer programming using technology. Learn about two effective program models and an innovative administrative solution to offering high touch one-on-one supports for older adults. DOROT is a New York social services agency that mobilizes thousands of volunteers to address social isolation. DOROT recently introduced Mon Ami visit and call management software in for its Response Team and Caring Calls programs. This session will describe these programs and the needs they address as well as discuss the ways in which this new tool has enhanced program impact and evaluation. Participants will also have the opportunity to assess how their organizations might adapt this new tool for their own purposes.
At the end of this session, participants will be able to:
- Explore two recognized short-term strategies for engaging volunteers to address social isolation and meet concrete needs of older adults.
- Compare options for managing various types of volunteer programming.
- Identify and define strategies for integrating automation into high touch programming.
Donya Currie (Moderator)
Senior Editor, NCOA
National Council on Aging
Donya Currie is a journalist, writer, editor, and content strategist who brings a passion for social justice and equity to her work at NCOA. She has decades of experience covering health and public health as well as expertise in helping other tell their powerful personal stories. She is a National Center to Reframe Aging facilitator and would love to talk to you about changing the way we think about aging.
Laura Colin Klein MBA
Director, Volunteer Services
DOROT
Laura Colin Klein is the Director of Volunteer Services at DOROT, a New York nonprofit that mobilizes volunteers to addresses social isolation among older adults and promote healthy aging. DOROT mobilizes 6,000+ volunteers, ages 5-95, each year. Laura has spent the past 25 years working in the nonprofit sector. She served as Executive Director of charitySTRONG, a nonprofit tech startup focusing on board training and governance; Director of the Children’s Aid Society’s Rhinelander Community Center in the Yorkville neighborhood in Manhattan; and as a strategy and evaluation consultant at TCC Group, a philanthropic advisory firm. Laura has worked with volunteers throughout her career and volunteered in numerous direct service roles and is currently on the boards of directors of the Uptown Interagency Council on Aging and COHME, a nonprofit home healthcare agency. She has an M.B.A. and M.S. in Urban Planning from Columbia University.
Joy Zhang
Co-Founder & CEO
Mon Ami
Joy Zhang is the co-founder and co-CEO of Mon Ami, a tech-for-good company that builds modern technology solutions to help social services scale. She was a founding member of two prior technology ventures supporting caregivers and aging-in-place and consulted with the World Health Organization's Innovations in Aging team in Japan. She has a BA and MBA from Stanford University and has been a hospice and dementia volunteer since high school.