How do I access sessions?

First, login using the credentials below:

• Username: The email address you used to register (all lowercase)
• Password: NCOAConnect (case-sensitive)

Next, click Agenda and select the appropriate day. Locate the session you wish to attend and select View Session. On the next page, click Enter Session. You can enter sessions 5 minutes before the scheduled start time.

What is the link/Zoom ID for the session?

You do not need a direct link or Zoom ID to enter sessions. Follow the directions above to enter sessions.

What do I need to attend sessions?

Below is what we recommend.

• Device: It’s best to use a computer or laptop that has an updated internet browser.
• Speakers: Sound is projected through your computer speakers, so make sure they work to hear the presenters.
• Internet: It’s best to use a wired internet connection. A wired connection gives a consistent signal and consistent bandwidth, providing a better experience. Wifi is not recommended because the signal strength can vary.
• Browser: Chrome and Firefox are the recommended browsers. Do not use Internet Explorer. Your browser must support HTML-5. To detect your browser version, run https://whichbrowser.net.
• Settings: Make sure you have pop-ups blockers disabled in your internet browser settings and your browser is Active X enabled. If you are on a network that uses a firewall or VPN, you can test your access in advance to ensure our software will not be blocked by these items using this site http://events.commpartners.com.
  

I am in the session but the video froze/I can’t hear the audio. What should I do?

Ensure you system’s speakers are turned on, and the volume is up. If the video freezes, refresh your web browser (select F5 on your keyboard).

I need tech support, who should I email?

You can email ncoavc@commpartners.com for support.

How long will the 2023 Age+Action Virtual sessions be available on demand?

The Age+Action virtual sessions will be available on demand through August 31, 2023. They will be on this same site. You will get an email when the sessions are available on demand.