NCOA Connect

Using 911 Data to Identify Fall Patterns and Predictors in Florida

Includes a Live Event on 09/22/2021 at 1:00 PM (EDT)


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This presentation will describe how to gather and use EMS 9-1-1 falls-related call information to identify patterns and predictors of falls in the community and in assisted living facilities. 

The speakers will describe their roles as EMS dispatch and the Fire Department in working with their local falls prevention coalition and share how they were able to use EMS call data to make a real and lasting impact around falls prevention in their community, including a 12% overall reduction in 911 calls related to falls.

Learning Objectives

By the end of this webinar, participants will be able to:

  1. Describe the collaborative activities between a falls prevention coalition and EMS/fire department;
  2. Examine strategies to collect and analyze EMS 911 call data for falls prevention
  3. Formulate ideas for using EMS 911 call data to develop interventions to address patterns and predictors of falls;
  4. Analyze fall reduction programs focused on data collection called "Prevent the Fall, Prevent the Call" (Assisted Living and Nursing Home Facilities) and "Pinellas Park C.A.R.E.S: Community Assistance through Resources, Education and Safety" (Residential) to reduce frequent 911 callers for falls and lift assists.


Lori Collins

911 Database Analyst

Pinellas County Safety & Emergency Services, Florida

Lori has spent the last 42 years in fire and life safety education.  She has extensive experience presenting at local and national conferences, creating curriculum, presenting programs to all ages and publishing life safety books as well as a monthly column in APCO for 10 years.  She has taught at the National Fire Academy and loves being part of an amazing community of Life Safety Educators. 

Jillian Rose

Fire & Life Safety Educator

Pinellas Park Fire Department

Jillian is a Florida State Certified Fire & Life Safety Educator for the City of Pinellas Park Fire Department located in Pinellas County, Florida. Her primary passion is keeping her community safe through innovative public education programs designed for all ages to provide the knowledge and skills necessary to promote safer and healthier citizens to enhance their awareness of life safety. Getting people involved in fall prevention is a tough topic that many people shy away from, however her fall prevention efforts have brought in audiences of over 500 people for one viewing.  Currently, Jillian is launching a new fall prevention program called Pinellas Park C.A.R.E.S. (Community Assistance through Resources, Education, and Safety).  The Pinellas Park C.A.R.E.S. program monitors statistics of older adults that have suffered a fall and will speak on how she is assisting her fire department in being proactive to prevent future falls with the help of education and resources that serve seniors at the national, state and/or community level.

Donna Bethge (Moderator)

Aging Services Program Specialist

Administration on Aging/Administration for Community Living

Donna Bethge is an Aging Services Program Specialist in the Office of Nutrition and Health Promotion Programs at the Administration for Community Living (ACL), Administration on Aging.  She worked in the aging network in Maryland for 10 years with Area Agencies on Aging and an assisted living community, developing and implementing programs for older adults, as well as supporting and promoting evidence-based programs before joining the team at ACL as the lead for the Falls Prevention grant program.  She earned a Bachelor of Science degree in Organizational Management from Northern Kentucky University.

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Using 911 Data to Identify Fall Patterns and Predictors in Florida
09/22/2021 at 1:00 PM (EDT)   |  60 minutes
09/22/2021 at 1:00 PM (EDT)   |  60 minutes