BEC & MIPPA Leads TA Call – Peer to Peer Learning “BenefitsCheckUp to Support Your Work and Feedback from the Network”

Leading the digital team at NCOA, Nicole Knowles is accountable for the strategy, operations, and long-term stewardship of NCOA’s national digital platforms supporting millions of engaged users annually and serving as core infrastructure for mission and federally funded program delivery. This includes BenefitsCheckUp®, a user-friendly, decision-support platform supporting Medicare, Medicaid, and other public benefits access.

Nicole is a senior leader focused on platform, information, and decision-support strategy that helps people and organizations navigate complexity. Her experience includes leading educational and guidance platforms, decision-support tools, and data and analytics practices in mission-driven, rules-based environments. I specialize in content management systems, accessibility, governance, and platform sustainability — ensuring digital ecosystems are both useful for audiences and informative for organizational decision-making.