Guiding Older Adults to Avoid Online Scams

Genevieve Waterman serves as the Director of Corporate Partnerships & Engagement at the National Council on Aging (NCOA), where she leads initiatives on economic security, housing, and employment in later life. During her tenure at NCOA, Dr. Waterman has led innovative programs to help low-income older adults create customized plans to achieve financial security and curriculums that educate older adults to avoid scams and financial exploitation. Dr. Waterman also developed the strategic vision of NCOA’s Age Well Planner, a digital tool that guides individuals through key decisions designed to make their money last longer and address health care needs.

Genevieve holds a Doctorate of Social Work from the University of Southern California Suzanne Dworak-Peck School of Social Work. She also holds a Master of Aging Services Management from the University of Southern California Davis School of Gerontology and a Master of Applied Gerontology from Towson University’s Center for Productive Aging.

Crystal Thomas is the Vice President of Brand and Marketing for Zelle® at Early Warning. She has over 15 years of experience in marketing and communications, including leading consumer education efforts at Early Warning. Crystal’s work in building out messaging aimed at teaching consumers about digital payment safety has produced several award-winning marketing campaigns. Her extensive background in tailoring materials to speak to diverse audiences has resulted in memorable communication strategies that allow Zelle® to be effective in educating their consumer base.

Soo-Lynn Getz is the Director of Fraud Prevention for Zelle® at Early Warning. She has over 20 years of experience in the financial industry, including being a subject matter expert in developing consumer education efforts at Early Warning. Soo-Lynn has perfected her craft of building high performing teams that are compassionate to the customer’s needs while fighting bad actors. Her passion for educating and sharing how to avoid fraud and scams is evident in the work she does with all age groups, including teenagers and the elderly.