NCOA Connect

Frequently Asked Questions

How do I access and register for the event?

To access the event, you must first register. To register for the event, please visit the OAMHAD Symposium registration page. During the registration process you will be asked to create an account, if you do not already have one on the site. You will need an account to be able to register for and access all sessions for the Symposium.

How do I access the sessions?

  • Click on the "Agenda” tab in the top menu bar 
  • Click on the desired session, then click on the “View Session” button. 
  • Ten minutes prior to the session start time, you will be able to gain access to the session. 

What is the link/Zoom ID for the session?

You do not need a direct link or Zoom ID to enter sessions. Follow the directions above to enter sessions.

What will the Older Adult Mental Health Awareness Day (OAMHAD) symposium look like?

This virtual symposium is designed as a public discussion on the topics of mental health and aging, specifically related to the prevention, treatment, and recovery support options and solutions for older adults with mental health or substance use disorders. The agenda features a diverse array of topics with a focus on ageism in mental health, social isolation, substances use disorders, barriers to care, community resources, promising practices, federal initiatives, and more. There will be 9 sessions, including a plenary speaker, panel discussions, and breakout sessions.

What are the symposium hours and time zone?

The symposium will be held from 10:00 am to 5:15 pm Eastern Standard Time. You can log in before each session five minutes prior. Each session will be recorded and available for viewing later.

Will I be able to view the recorded archives of the OAMHAD sessions?

Yes. Session recordings will be posted within one week after the live session concludes. The process will be similar to how you login for the live programs, but you will be able to watch them at your convenience.

Are CEUs offered for this symposium?

No pre-approved CEUs are being offered for this symposium, but there will be a certificate of attendance available for download.

What do I need to attend sessions?

Below is what we recommend.

Device: It is best to use a computer or laptop that has an updated internet browser.

Speakers: Sound is projected through your computer speakers, so make sure they work to hear the presenters.

Internet: It is best to use a wired internet connection. A wired connection gives a consistent signal and consistent bandwidth, providing a better experience. Wi-Fi is not recommended because the signal strength can vary.

Browser: Chrome and Firefox are the recommended browsers. Do not use Internet Explorer. Your browser must support HTML-5. To detect your browser version, run

Settings: Make sure you have pop-ups blockers disabled in your internet browser settings and that your browser is Active X enabled. If you are on a network that uses a firewall or VPN, you can test your access in advance to ensure our software will not be blocked by these items using this site,

I am in the session but the video froze/I can’t hear the audio. What should I do?

Ensure your system’s speakers are turned on and the volume is up. If the video freezes, refresh your web browser (select the F5 key on your keypad).

Have Other Questions?

Feel free to email us at We look forward to seeing you on May 6th!